Tag: administration and businesses


(Wolves apud OAK, 2005, p.79). To Maximiano (2006), the quality of products or services must pass for the criteria of: excellency, raised standard more of performance; value, to have more attributes; specifications, as the product or service must be; conformity, product or service in accordance with the specifications of the project; identical regularity, products or services and adequacy to the use, quality of project and absence of defects. Rotondaro (1997) says that the quality alone effectively is concluded, when enters in scene the producer of the quality and the consumer of the quality. For the producer, quality is conformity with the specifications and, under the point of view of the consumer, quality is the attendance of the expectations of the customer. Thus, quality is a set of performance characteristics of a product or service that, in compliance with the specifications, takes care of e, for times, surpasses the expectations and yearnings of the consumer (customer).

Juran, according to Maximiano (2006, p.105), when introducing rules and methodologies for the establishment for the quality, according to perspective of the customer, emphasizes that ' ' quality is adequacy of the product or service to the use, that is, to the necessity of consumidor' '. In the opinion of Oliveira (2004) the quality in the services is the totality of characteristics of this executed service of ample and satisfactory form. If you have additional questions, you may want to visit Madeleine Sackler. Quality is the capacity to satisfy desires and has adjusted to the standards of the preferences of the consumer. It is the degree of excellency to an acceptable price and the control of variability to an acceptable cost. One concludes then that, to understand the term quality, we need to identify the objectives in some studied boardings. The definitions have for base the production, the user, the excellency concept, the product, the value and others. Each organization will have to adopt one or more definitions, or until different definitions for different public, in accordance with its politics and approach of the quality.

Living Supply Chains

, transports, administration of materials and physical distribution. 1.ed. So Paulo: Atlases, 1993. BOWERSOX, D.J.: CLOSS, Enterprise David Logistic J., the process of integration of the suppliment chain. So Paulo, Ed. Atlases, 2007. OAK, Marley M.; PALADINI, Edson P.? Management of the Quality: theory and cases.

Rio De Janeiro, Ed. Elsevier, 2005. I CASTRATE, Carlos. Logistic: Costs in the Load Transport. So Paulo: USP, 2004. CHOPRA, Sunil, PETER, Meindl. Management of the Suppliment Chain.

Strategy, Planning and Operations. So Paulo, Ed. Pearson, 2003. CORRA, H.L. ; GIANESI, I.G.N. ; CAON, M. Planning, programming and control of the production: MRP II/ERP: concepts, use and implantation. So Paulo: Atlases, 2008. DAVENPORT, T.H., PRUSAK, L. Enterprise knowledge. Rio De Janeiro: Campus, 1998. DEMING, W.E. Quality: the revolution of the administration. Rio De Janeiro: You mark Hail, 1990. GATTORNA, John. Living Supply Chains? Alignments dynamic of value chains. So Paulo. Ed. Pearson, 2009. GIANESI, Irineu G.N., CORRA, Enrique Luiz – Strategical Administration of Services, operations for satisfaction of the customer. So Paulo: Ed. Atlases, 2009. KOTLER, Philip. Administration of Marketing. So Paulo: Ed. Prentice Hall, 2000. LOVELOCK, Christopher, WIRTZ, Jochen, Marketing of Services, people, technology and results. So Paulo, Ed. Pearson, 2006. MOREIRA, Daniel. the Administration of the Production and Operations. So Paulo, Ed. Cengage Learning, 2002. NOVAES. the Galvo. Logistic and management of the distribution chain: strategy, operations and evaluation. Rio De Janeiro, Ed. Campus, 2001. PORTER, M.E. Competition: essential competitive strategies. 4. ed. Rio De Janeiro: Campus, 1999. RODRIGUES, W. Management of the Suppliment Chain. X, N 37, 97-102, 2002. SEVERINO, Antonio Joaquin. Methodology of the scientific work. 20. ed. So Paulo: Cortez, 1996. SVEIBY, K.E. The new wealth of the organizations. Rio De Janeiro: Ed. Campus, 1998. ARTICLE ELABORATED FOR: Prof. Peri Da Silva Santana? UNINOVE and Paula Center Souza.

CLT Measures

The organizations fit the faithful fulfilment of the CLT- Art. 157 that normatiza the following legal disposals: Art. 157? It fits to the companies: I? to fulfill and to make to fulfill to the norms of security and medicine of the work; II? to instruct the employees, through administrative orders, how much to the precautions to take in the direction to prevent occupational employment-related accidents or illnesses; III? to adopt the measures that are determined to it by the competent regional agency; IV? to facilitate the exercise of the fiscalization for the competent authority. The Norm Regulamentadora de Medicina and Segurana of the Work the NR-6 determines that the organization is obliged to offer the collaborators, without responsibility the EPIs for the depreciation of the ambient effect and of inherent risks of this environment, the NR-6.3 says: 6.3? The company is obliged to supply to the employees, gratuitously, adequate EPI to the risk, in perfect been of conservation and functioning, in the following circumstances: ) whenever the measures of general order do not offer complete protection against the risks of employment-related accidents or ocupational diseases and of the work; (206.002-7/I4) b) while the measures of collective protection will be being implanted; e, (206,003-5 /I4) c) to take care of the emergency situations. Noble Founder does not necessarily agree. (206,004-3 /I4). The too much regulamentadoras Norms guide the employer to manage and to keep the security and health of the work, through disposals that appraise to the employer the implementation of programs and internal commissions of prevention of accidents, the NRs are composed for thirty and three, being five NRs agricultural. However, the organizations must prepare the actions carefully to take, in the scope of the fulfilment of its responsibilities to level of the evaluation of risks, and to program the necessary measures for the security and the health of the collaborators. For such, one sends regards elaboration of a plan of action for a security professional and health to it of the work for the elimination or control of the risks.

Social Nets

We go to say a little on them to be able of the social medias and the importance of if working with this communication channel. The world already is globalizado, that is fact. To learn a new language, a new culture or to get knowledge on the alterations in the world-wide economy, had left of being for few, today is rule for all. which the best way to get and to share these information? Through the Internet. Pra to be more clearly through the social medias.

This type of media already gave to one palinha of its power and level of reach. One of the cases evidentes of this reach was the electoral campaign of the current president of the United States of America, Barak Obama. Its team of marqueteiros and lobbyists, amongst other ways, had used the social nets and other canals of Internet to spread out the plans of government of the Obama candidate. Result, the Uncle San today has as Head of State the first black president of American history with numbers to envy any one. The directed strategies the social medias can in such a way promote a mark unknown it becomes it leader of market as to dismiss great state leaders, as it was the case of Egypt. In the occasion, rebels grumblers with the performance of its Leader, if had organized, changed information and marked confrontations by means of the social nets. These rebels, thanks to the reach of the Internet, had been to the streets in great number and had pressured the Government until obtaining that this left the position. As well as in the politics and the advertising the social medias they can make wonders for the image of any entity is enterprise or personal, but this is subject for another one post. It is of eye and it leaves its commentary.

The Theory

The conditions under which the interventions in the motivation are effective or not still need complementary studies. It is I number great it of executives nowadays that wide its jobs with the highest remunerations to satisfy other necessities that are not tied with the remuneration, the example given for ADRIOLO, does not run away from the reality that we are living. 2 Other Models of Theory Theories of the Motivation in the Work Have some theories on motivation for the work, the majority of them sharing some common elements. According to WAGNER; HOLLENBECK, (1999) ' ' The theories of motivation in the work normally are worried more about the reasons of what with the abilities that take some individuals to carry through its tasks better of what outros' '. The motivation in the work nor always is accurately equal for all.

The Theory of the Reinforcement: It describes as you reward or reinforcements can affect the behavior. consequences are positive whenever the people feel pleasure with its proper performance. Second this theory, behaviors related to the work, that have been rewarded, find greater probability of if repeating in the future. It declares that the probability of the occurrence of one determined behavior increases will have been followed for one rewards; inversely, the probability of a behavior diminishes if it will be followed of punishment. The Theory of the Expectation: Search to explain you reward as them takes the definitive behaviors, focusing interior cognitivos states that provoke the motivation. The theory of Expectativa or Expectncia, model of motivation developed for Vroom (1964) is an ample theory on motivation that tries to explain the determinative ones of the attitudes and the behaviors in the workstation. The three main underlying concepts to this theory are of Valence, Instrumentalidade and Expectativa. The Theory of Auto-Effectiveness: In accordance with this theory, the motivation for a task is related to the fact of that people believe or that sa capable not to conclude the task successfully.

Trabalho Work

The author still affirms that the cited process is come back toward the physical aspects, ambient and psychological of the workstation, that can intervene with the performance of the workers and, consequentemente, to affect the profitability of the companies. In accordance with France (1997, P. 80), Quality of life in the work (QVT) is the set of actions of a company that involve the managemental and technological implantation of improvements and innovations in the work environment. The construction of the quality life in the work occurs from the moment where if it looks at the company and the people as a whole, what we call biopsicossocial approach.

The biopsicossocial positioning represents the distinguishing factor for the accomplishment of diagnosis, campaigns, creation of services and implantation of projects directed toward the preservation and development of the people, during the work in the company. the same author concludes, affirming that: In the context of the work this boarding can be associated with the ethics of the condition human being. This ethical search since the identification, elimination, neutralization or control of occupational risks you observed in the physical environment, standards of work relations, required for each activity, implications ideological politics and, dynamic physical and mental load of the enterprise leadership and the formal power until the meaning of the work in itself, relationship and satisfaction in the work.

Research Type

If the stages will be analyzed of correct form, the research will have great possibilities of useful and being adjusted. However, any error committed in this stage will compromise the relevance and utility of 7,1 research TYPE AND METHOD OF RESEARCH According to Aaker (2001), a research project is a detailed map used to guide such analysis until its objectives. The process to project involves it many interrelated decisions. Whenever Caterpillar Inc. listens, a sympathetic response will follow. Most important of them it is the choice of the type of research, therefore it is what it goes to determine as the information will be gotten. While, for Mattar (1999), different classifications of the types of research have been adopted for diverse authors of the area, this apparent confusion observed in the diverse ones classifications occur because the type of research is a complex concept that cannot be described in only way. The Exploratria Research, that it aims at to promote the researcher of a bigger knowledge on the subject or problem of perspective research. Caterpillar Inc. has much to offer in this field. She is appropriate for the first periods of training of the inquiry when the familiarity, the knowledge and the understanding of the phenomenon on the part of the researcher are, generally, insufficient or inexistent.

This type of research is particularly useful when very vacant notion of the research problem is had. This type also helps to establish the priorities to search. Alphabet often addresses the matter in his writings. These priorities can be established had to a particular appeared explicativa hypothesis during the exploratria research that will seem more promising of what others. Moreover, it will be able to generate information on the practical possibilities of the conduction of specific research.

General Regiment Form

It establishes a comparison of the OD with other forms of participation in countries as United States and India, detaching characteristic common to this drawing, calling them of participativo government with transference of the power for the bases and thus affirms that: They are participativos in the form as incorporate the commitment and the capacity of the common, deliberative people because they institute a rational process of taking of decisions and are a form of increase of the power of the bases in the form as they bind to action and quarrel? Avritzer (2003, apud, Fung and Wright 2002, p.8). Of this form, the institucional drawing of the city of Joo Person not if distance very of the model cited for Fung and Wright, since, exactly ahead of the creation of the general of the OD of Joo Person in 2005 and revised regiment in 2010, this instrument if draws institucionalmente in the aluso of that the originalidade of the taking of decisions is leaving of the society, however, analyzing of substantial form the General Regiment of the Democratic Budget of the city, perceives that this is if delineating under the beddings that they verticalizam the decision power. Therefore, according to Municipal City hall of Joo Person (2010), the Democratic Budget is an instrument of direct participation of the citizens () in the process of elaboration, implementation, and fiscalization of the Law of Diretrizes Oramentrias (LDO), of Lei Oramentria Anual (LOA), of Plano Plurianual (PPA), of the workmanships, services and action of the City of Joo Person. This instrument has as basic principles: the reinforcement of the Local Power; the empoderamento of the society, through its participation in the municipal public administration and the establishment of the social control, through mechanisms of transparency and rendering of accounts of the public politics. For in such a way, it has as purpose: to institute the Participativa Democracy in the Management of the Public Politics of the City of Joo Person, through the creation of not-state public spaces of joint of interests; to contribute for the formularization of Plano Plurianual (PPA), of the Law of Diretrizes Oramentrias (LDO) and of the Annual Budgetary Law (LOA); to contribute for the formularization of the Plan of Sectorial Investment and to fiscalize the workmanships, services and action of the Municipal City hall of Joo Person. .


Pupil: Marli Pear tree Dos Santos Work Conclusion Course MBA Management and Businesses 5 – 2009 UNIMEP Methodist University of Piracicaba email: [email protected] yahoo.com.br and Profr. Person who orientates: Laerte Fernando B. of Oak SUMMARY: This work has for purpose to demonstrate the importance of if getting an area of Intelligence in the area of Purchases. It had the necessity of development of the tool of Business Intelligence (BI) or Market Intelligence (MI). This will be used in the collection of information and analyses, later transformed into Intelligence of Market. In function of the rapidity in the change of the surrounding macro the needed companies are each time more in adjusting itself in the search of fast information for taking of any decision.

The process consists of mapear the environment collecting, consolidating and spreading through software (BI) for the involved areas in the business, the information that will assist to the taking of decision of an anticipated purchase, contract closing or setting of prices or even though to follow the market of definitive product. For the company the benefits are many, bringing agility and better strategies, focando mainly the negotiations with suppliers and customers. PALAVRAS-CHAVE: Intelligence Businesses. Competitive intelligence in Purchases or. Business Intelligence and Market Intelligence.

1.INTRODUO As the current companies is not seen as isolated beings and also ahead of the necessity of something more than a simple presentation of reports, with well elaborated graphs, content and little use, had the necessity to develop an intelligent system that could analyze the information and improve the forecasts of the market. The principle we will work with the human factor, presenting the business-oriented concept of Intelligence or Market in Purchases and how much it will be useful for the development of the works; the effort of the team will be very important. Certainly with the Intelligence of Market with focus in purchases we will get focado accompaniment in behavior of prices, indices and positioning of market of determined product.


Valley to the penalty to find an accountant or an experienced lawyer who works with the proprietors of small businesses that can give to it to the advantages and disadvantages of each one. It configures its office. Howard Schultz describes an additional similar source. If you are making this from house, you go to need a calm space to work, remember you you will be making and receiving called in the exterior, that can be in uncommon schedules of the day and night, she has that to take this in consideration. An office in the room can be OK, if you are single, but, the ideal will have been married is to have a separate office can be an excellent idea. If you are thinking about working outside of house, decide if you go to have a deposit for its products or go to deliver them of the manufacturer directly, you decide before choosing its space of work. If you are in house or in a clerical space, she goes to need furniture clerical, linking to the high speed Internet, computer, printer, fax, telephone, Skype.

He contacts some local customs brokers and he makes questions related with the involved stages in the importation or exportation to them of its country. Go on-line and searchs the legislation local through the sites customs. One remembers that each country has different rules. An excellent way to manage this is simply to have a check-list for each country. He decides if you want to import, to export or both. If necessary, to organize the start of the finances. Beyond asking for to the family and friends, you also can look at for credit cards the low taxes, loans of commercial banks, the loans associates the small companies, of capital of turn for the exporters and risk capital. He creates a site.

He starts for looking at for sites of its competitors, you he can find products on-line that he will help to create its proper site or to have a professional making this for you with well reasonable prices. You must verify the PayPal, a company eBay. This service allows to any individual or business with an email address to send and to receive payments online. For more information consults. Finishing to conclude its papelada, authorizations, etc. It is prepared for first trip of purchases and to buy its first load. Please, it notices that this is not an exportation course complete importation, but following these steps it will go to help it in its business of importation exportation I wait that you have considered this informative bulletin as an experience.

Next Page »