Month: March 2013

Finally Experience

This story, it could be repeated in some form in any other company, at the end of accounts was an experience lived, captured by the right side of my brain, which has made it possible for the type in detail for you. What can we draw as learning this? For more effort that made the company to capture my attention, called promotions, assemble your duo, buy two for one, card points etc nothing is used if the experience finally generated frustration in me, as he expresses it Juan Carlos Alcaide when he speaks of the loyalty of clients. Alcaide presents a survey by CRMGuru in which respondents indicate the service customer with 74% as the main reason for abandoning the poor quality to its suppliers, in second place with 32%. The interesting thing about this survey is that, from the perception of managers, allocated firstly with 49% price and secondly the need for change, with a 35%. There is no doubt that they are different perceptions.

For my part I have to say that the majority of companies, when there is a deficiency in the service, put focus in their processes, while the client does so in the same experience. So it is that upon presentation of a complaint, the customer does not understand or assumes no as an answer, sorry, is that failed the process this or that; the only thing you want is that they solve the problem. According to warden, there are two key aspects, which I also share, in quality of service. The internal quality and external quality. Internal quality refers to the functional aspects of the service (what the customer buys).

In the case of the fact that I mention, we could associate it with the first part: have the technology to identify who called, my data, the flavor of the pizza log, all that was at the height of my expectations. External quality refers to the way how the service is delivered, in this case the experience was negative, by all the discomforts that I mentioned. We can say that for the client Finally, is the external quality determines the quality of the service. Do the test and think when they go to lunch at a restaurant, when they take a flight or any other service, which is what determines the quality. Therefore it is very important to reinforce the attitudes and behaviors of people, because they are that finally incline the scale at the trial that the customer makes. Smiles from home and communication techniques, are important, but not decisive, unnatural in some cases, and it does not end by convincing the customer. Do not forget that the success of your company depends, now more than ever, of the quality of service provided and it is therefore essential to have a high motivation of individuals, of the orientation to the client that have all (front office and back office), internal marketing, media and forms of internal communication and the values that convey. For now, I must confess that I am going to miss the taste of the pizza, but I prefer not to risk another long wait I accept suggestions. Until next time!

Plasma Cutters

Plasma cutting – one of the most effective methods of thermal cutting of metal. On the quality of the cut only slightly exceeded only laser cutting, but it surpasses laser cutting of economic indicators and more ample opportunities, especially concerning the maximum thickness for cutting metals. Duty cycle (MF,%) – one of the most important factors influencing the choice of a particular model of plasma cutting machine. This relationship time of the apparatus to the plasma cutting the time needed for its cooling. Some companies claim their vehicles for MF 100%, without specifying on which a stream of cutting it occurs at the maximum or nominal. At maximum current 100% duty cycle can in principle be based on the laws of physics. A current rating is just one in which the device can operate plasma cutting for a long time without stopping. Science, the duration inclusion should be considered based on the 10 – minute cycle, ie if the device PV 70%, 7 min plasma machine – cut the metal, and 3 minutes – to cool.

In practice, all slightly different: for the cycle takes 1 hour, ie 60 minutes, ie at DC in plazmoreza 70% per hour, he must cut metal 42 minutes and 18 minutes – cool. In addition, for manual cutting of cutting without interruption 42 minutes, almost impossible, because cutter must move with respect to the product, or move the product itself. Ie periodically turn off the ignition button on the plasma torch. And in these moments of idle time of machine plasma cutting already under way to offset the cooling, because cooling fans continue to blow transformers (if it is – not plazmorez inverter). Accordingly, the PV in practice may be somewhat higher than the nominal expressions.

We now turn to concrete examples. Among the devices manufactured by Power Engineering Concern Plasma is a model of the APR-60 which is designed exclusively for hand cutting sheet metal in the thickness range from 0.5 to 12 mm. We mean quality cut (without burrs), because as this machine cuts up to 18mm – the dividing cut. Apparatus Plasma APR-60 has infinitely adjustable current, it has 2 modes: 40A and 60A. Relative to these regimes, the stated duty cycle, 70 and 60%. What does this mean? This means that the steel 12mm (maximum value for quality of cut on this machine plasma cutting) APR-60 can be an hour to cut about 30 minutes without overheating. But at the same mode of smaller thickness (8-10mm) APR-60 will be cut longer, due to the higher cutting speeds, respectively, for by the fact that the cutter should be more stop for various subsidiary operations. Despite the fact that the plasma cutting machine APR-60 is designed for manual cutting, the experience of our customers tells us that small thicknesses of this plazmorez can be used in automatic mode as the plasma source in a small portal machine with CNC plasma cutting of metal. At the same PV at thicknesses up to 3-5mm grows to 100%, despite that the automatic plasma cutting length of cut is much more than the manual. Nevertheless, the selection for the client machines for automatic cutting, we recommend installing Plasma APR and APR-91-150, as these devices for just this and are designed and have more features than other models of production plazmorezov Power Engineering Group.